Applying Emotional Intelligence in the Workplace by Pat Cross - 49:36

Understanding what the "emotional intelligence" skills are is important, but how and when can these skills be applied in today's workplace?
This session will begin with a review of the 5 key emotional intelligence skills: self awareness, self regulation, motivation, empathy and social skills, and why these "soft skills" are critical to your career success.  Taking each of these skills, we'll review the definition, address how to improve each one, and provide real-life examples and how they can be effectively applied in workplace situations.
Learning and mastery of emotional intelligence skills can improve your communication skills, leadership skills, problem solving, relationships, opportunity for career advancement, job satisfaction and company’s business services and products.  LinkedIn research found that Emotional Intelligence skill is one of the top 5 soft skills most likely to get you hired.

Pat Cross, M.A.Ed., brings over 15 years experience facilitating workshops and coaching individuals in successful job search. She has worked with individuals at all levels, from new college graduates to senior and C-Suite level executives. Pat is a frequent speaker at professional networking meetings and at corporate training events as workshop facilitator on talent development and retention, career management and professional development in areas of emotional intelligence, leadership development, management skills, presentation effectiveness and customer service for corporations, non-profit organizations, government and public agencies.