Managing Conflict in the Workplace with Pat Cross - 43:35


Whenever people work together there is always potential for a conflict to arise. Is conflict always negative? Why do we often avoid it? Is there a way we can manage it in a productive way? In this webinar we'll address:

  • Why conflict is inevitable in the workplace

  • The good, the bad, and the ugly when it occurs

  • Why people may avoid dealing with conflict 

  • Common causes of workplace conflict

  • The "do's and don'ts" when handling a conflict

  • The basic 7-step strategy for resolving conflict - productively


Pat Cross M.A.Ed. is a Career Coach with over 15 years experience working with job seekers at levels from individual contributors to executive level staff.  In addition to one-on-one coaching, she is also an experienced trainer and facilitator in the areas of job search, emotional intelligence, leadership development, management skills, presentation effectiveness, and customer service.

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