MANAGING TEAM CONFLICT
Managing Team Conflict by Pat Cross - 34:44
If you're in a position leading a team, you already know that conflict is inevitable. While it can be stressful, it can also be dealt with in a positive, constructive way.
In this webinar we'll address:
What can create conflict within a work team?
Is it negative or can there be positive aspects?
When is it appropriate for management to intervene?
Steps to managing conflict when it occurs between two individuals
Steps to resolve issues during team meetings
Pat Cross M.A.Ed. is a Career Coach with over 15 years experience working with job seekers at levels from individual contributors to executive level staff. In addition to one-on-one coaching, she is also an experienced trainer and facilitator in the areas of job search, emotional intelligence, leadership development, management skills, presentation effectiveness, and customer service.